Return, Exchange & Refund Policy

Last updated: October 26, 2026

We want every Squish piece to be a good fit for your little explorer. If something isn’t right, here’s how we’ll make it right.

All orders on Squish are prepaid.

1. What we accept

Size exchanges

If the size doesn’t fit, you can request an exchange for another size of the same product, subject to availability. One size exchange is available per item.

Size exchanges are offered for eligible items in accordance with the conditions in this policy.

Defective, damaged or incorrect items

If your item arrives defective, damaged, or different from what you ordered, please contact us. This includes receiving the wrong product, size or colour.

Depending on the circumstances and applicable law, we will arrange a replacement or refund. Replacements are subject to availability.

Nothing in this policy limits your rights under applicable consumer protection laws.

2. How long you have

For size exchanges, please contact us within 7 days of delivery.

For defective, damaged or incorrect items, please contact us as soon as reasonably possible, within 7 days of delivery, so we can investigate and resolve the issue promptly.

These reporting periods do not limit any rights or remedies you may have under applicable law.

3. Condition of the item

For size exchanges: the item must be unworn, unwashed and undamaged, with its original tags attached and packaging intact.

For defective, damaged or incorrect items: please avoid washing, wearing or altering the item after discovering the issue. Retain the original packaging where possible so we can assess the claim.

We will assess genuine defect, damage and incorrect-item claims on their merits and in accordance with applicable law.

4. Proof for claims

For defective, damaged or incorrect items, please provide clear photographs or a short unboxing video showing the issue and, where possible, the packaging.

This helps us assess your request more quickly. If you cannot provide a video or photographs, please contact us and explain the issue so we can advise you on the next steps.

5. How to request an exchange, return or refund

1. Email rituraj@squish.kids with your request.
2. Include your order number, the item concerned, the reason for your request and, for a size exchange, the size you need.
3. Attach photographs or a video if relevant.
4. We will review your request and aim to respond within 2 business days.
5. If approved, we will explain the return or pickup arrangements. Once the item is received and assessed, we will arrange the applicable replacement or refund.

If we need additional information to assess your request, we will contact you.

6. Shipping costs

Defective, damaged or incorrect items: we will arrange a free return pickup where available and cover the shipping cost of an approved replacement. If a refund is appropriate, we will explain the return arrangements.

Size exchanges: you are responsible for the return shipping cost, and Squish will cover the shipping cost of the replacement.

We will confirm the applicable arrangements before you send an item back.

7. Refunds

Approved refunds will ordinarily be issued to your original payment method.

We will notify you when your returned item has been received and assessed. We aim to initiate approved refunds within 7 business days of approval. Your bank or payment provider may take additional time to reflect the credit.

If an exchange cannot be completed because the requested size is unavailable, we will offer a full refund for the eligible item.

Refunds required under applicable law will be handled in accordance with the relevant legal requirements.

8. Order cancellations

If you wish to cancel an order, please email rituraj@squish.kids with your order number as soon as possible.

If the order has not shipped, we will make reasonable efforts to stop its dispatch and, if cancellation is accepted, refund the amount paid to your original payment method.

Once an order has shipped, cancellation through our standard process may no longer be possible. However, you may still contact us regarding an eligible return, exchange or refund.

This policy does not exclude any cancellation, refund or other rights available to you under applicable law.

9. What we generally cannot accept

For voluntary size exchanges, we generally cannot accept:

• Items that have been worn, washed, altered or damaged after delivery.
• Items without their original tags or packaging.
• Requests for a different product or a refund solely because of a change of mind or preference, except where required by applicable law.

These exclusions do not prevent you from making a claim for a defective, damaged, incorrect or misdescribed item, or exercising any other rights available under applicable law.

10. Questions or concerns

We are happy to help.

Customer support: rituraj@squish.kids

If you are dissatisfied with how your request has been handled, you may contact our Grievance Officer:

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, in accordance with applicable e-commerce requirements. From January 1, 2027, we will also comply with the complaint-copy requirement under the Consumer Protection (E-Commerce) (Amendment) Rules, 2026.

See also our Shipping Policy and Payment Policy.